"And one can argue that AI is results-driven, not hospitality-driven." Love this line. It's exactly what AI experts who have limited/no floor experience (<---) miss.
AI tools can deliver recommendations (results) that are academically useful, but not an experience in the real world. It's a really good reminder for those of us behind the computers!
I’m think I’m going to do a part two to this post and dive deeper into the hospitality portion. I wrote that line and immediately started thinking of more and more.
It was a light bulb for me for sure! It’s exactly why AI enthusiasts and somms are talking past each other sometimes. Would love to hear your full take on it in a part two!
"And one can argue that AI is results-driven, not hospitality-driven." Love this line. It's exactly what AI experts who have limited/no floor experience (<---) miss.
AI tools can deliver recommendations (results) that are academically useful, but not an experience in the real world. It's a really good reminder for those of us behind the computers!
I’m think I’m going to do a part two to this post and dive deeper into the hospitality portion. I wrote that line and immediately started thinking of more and more.
It was a light bulb for me for sure! It’s exactly why AI enthusiasts and somms are talking past each other sometimes. Would love to hear your full take on it in a part two!
Yes to put the phone and speak to a human!